New Technology Innovation

The research on which this chapter is based monitors the evolution of IT innovations and their effect on human emotions, including longitudinal influential factors, and examines some of the resulting syndromes, which are termed Computer Fear Syndrome (CFS) and User Alienation Syndrome (UAS). The research involves an analysis of the empirical data derived from several case studies and concludes with a funnel model that explains appropriate management action and puts forward new ideas for developing knowledge management systems in a variety of organizations that may alleviate or prevent such syndromes in the work place.